FAQ

What payment methods are available?

Payroll deduction (if we have a relationship with your employer) or debit order.

What do I do if I leave my company?

We automatically transfer your account over to debit order for the remainder of your contract/s term.

Can I keep my number on contract?

Yes, however your number would need to be on prepaid prior to the mobile number porting process.

Why am I asked for my ID number and proof of residence?

These documents are required for RICA purposes.

Can I transfer my airtime to someone else?

Contract loaded airtime cannot be transferred to other numbers; however prepaid airtime can be transferred.

Why was my first recharge less than what I agreed to on contract?

Your first recharge is pro-rata, which means it is a portion of the full monthly recharge depending on when your contract was activated in the month.

I have 2 contracts with Mobi Warehouse and would like all my airtime to go on 1 number, is this possible?

No, unfortunately this is not possible.

What happens if I would like to cancel my contract before the contract term as expired?

You would be required to pay up all remainder monthly subscription payments in order to cancel early.

Do I need to RICA?

Mobi Warehouse will RICA all lines on your behalf upon activation of contract.

Is there a delivery charge on contract orders?

No, delivery is free on all contract orders.

Does my monthly charge include insurance on my phone?

No, insurance comes at an additional cost. Please contact us for further detail.

When can I upgrade my contract?

All contracts can be renewed from the 23rd month of the contract.

For more information visit

https://www.cellc.co.za

https://www.vodacom.co.za

https://www.telklom.co.za